Index

• Why do we communicate
• How communication works
• Communication - Definitions
• What is active listening
• The downsides of active listening and how to mitigate them
• How to communicate effectively
• How to design a communication
• What are the differences between verbal, non-verbal and para-verbal communication
• How to improve para-verbal communication
• How to improve non-verbal communication
• How to choose the words
• How to build phrases
• Why sometimes people discuss
• Why sometimes messages are not understood
• What is the difference between dialogue and discussion
• The difference between understand, comprehend, agree and justify
• How we evaluate people
• How to give feedback in communication
• How to solve a discussion
• How to change others opinion
• What is Motivational Interviewing
• How to treat other people and make ourselves loved
• How to apologise
• How to stay calm and do not react in a conversation
• Is effective communication a way to manipulate others?
• How to choose a communication channel
• How we are influenced
• What are the main principles about communication
• What are the most useful techniques in communication

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References