To all of us it has been happened to be engaged in a discussion where strong emotions prevail and the ability to think clearly is put aside.

All the times this happened, after the end of the discussion, I always felt guilty also when I was right. I felt guilty because I was not able to control myself and the discussion was useless for both the actors.

Because discussions often lead to feel negative emotions and are often useless, therefore it is better to be able to solve a discussion and learn to dialogue.

To communicate effectively is important to be able to treat other people and make ourselves loved. It is more difficult to communicate effectively if the other person can’t stand you.

The following are suggestions some collected from various contents and some from my own thoughts to treat other people:

• Do not blame, complain, criticise
• Make honest and sincere appreciations
• Smile when it is opportune. When there is a conflict with a person, smiling it may not be the better choice because may seems you are mocking that person.
• Listen what other people say
• Make other people feel important
• Always respect other people

These suggestions arise several questions:

In order to have a dialogue with other people is important to comprehend the difference between various words like understand, comprehend, agree and justify.

In the book Creiamo cultura insieme is reported that:

• understand (capire in italian) means to know the meaning of the words said by the other people.
• comprehend (comprendere in italian) means to really grasp the sense of something that it has been said or done.
• agree (condividere in italian) means to agree with what it has been said or done.
• justify (giustificare in italian) means considering someone not guilty and excusing their behaviour.

For example I may understand that during the nazism, racial laws and propaganda were used to disseminate nazi ideology. I understand the meaning of the words. I comprehend that nazi propaganda was designed to manipulate and radicalise population. I comprehend that the historical and social context contribute to disseminate nazi ideology and its acceptance by many people. I do not agree nazi ideas and actions. I do not agree with the values and politics of the nazism. I do not justify the actions of the nazi leaders and the nazis. Although I comprehend the actions in that particular historical and social context, I absolutely do not justify the violence and atrocity commited.

There are at least two types of feedback in communication:

• feedback to show we have understood or less a message
• feedback to one’s behaviour

Both are important aspects in communication because they allow to:

• reduce misunderstandings.
• change negative behaviours reducing conflicts.

Give feedback to show we have understood a message

To reduce misunderstanding, some useful strategies are:

• ask questions
• repeat in our own words the message we have received to have confirmation from the sender that we have really understood the message

Give feedback about one’s behaviour

Sometimes it is not simple giving feedback because we may hurt the other person. This would lead to discussion.

To learn how to communicate well, it is necessary to understand how communication works.

To understand how communication works, it is useful to represent it through a model. Several theorists have proposed different models of communication that are simplified representation of the communication. Here I report a resume of the main concepts behind these models.

The main components of a communication are:

Related Questions:

Related Topics:

• Communication

References

• https://en.wikipedia.org/wiki/Models_of_communication
• Creiamo cultura insieme | 2021 | Irene Facheris

In the book Creiamo cultura insieme is reported a process that we use to evaluate other people’s behaviours. The various phases of the process are:

• We select some pieces of the reality we live
• We give a meaning to these pieces
• We evaluate the behaviour comparing it with an expected behaviour
• We interpret the behaviour
• We judge the behaviour

Therefore we evaluate people based on our filters (our own selection of the information received, expected behaviour, our own interpretation). This may lead to hurried conclusions and to wrong evaluations.