My Learning NotesWhat are the most useful techniques in communication
Contents
| When… | then… |
|---|---|
| the other person is speaking | - use active listening |
| you have to give feedback | - use I statement technique |
| you have to change others opinion | - Focus on the other person. In particular their reasons, motivations and emotions. - Reduce resistance and help the other person find their own motive to change their opinion. - use Motivational Interviewing to develop discrepancy between the actual values and the behaviours. - Reframe your arguments using arguments that resonate with other people’s values. |
| logical arguments do not work | - use storytelling |
| you have to calm down during a conversation | - use pause technique |
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